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Support and Troubleshooting
Support and Troubleshooting
common issues, contact and more.
15 articles in this collection
Written by
Peter Steidel
and
Delaney Thompson
Common issues and solutions
Learn which browsers Filestage supports
To have the best experience with Filestage, we recommend using the latest versions of the most common browsers.
Written by
Peter Steidel
Updated over a week ago
How to fix the text highlighting issue with Google Chrome
Step-by-step instructions on how to fix the text highlighting issue in Filestage associated with the latest version of Google Chrome.
Written by
Delaney Thompson
Updated over a week ago
Make sure that the fonts of your Office files are displayed correctly
Learn how Filestage accurately displays the typefaces of your uploaded documents
Written by
Peter Steidel
Updated over a week ago
Ensure color accuracy for your uploaded images
Export your images in the sRGB color profile so that they are always displayed correctly
Written by
Peter Steidel
Updated over a week ago
Ensure color accuracy for your uploaded PDF documents
Written by
Peter Steidel
Updated over a week ago
Guarantee the best results for your uploaded videos
Export your videos in the Rec. 907 color space and use the progressive scan to ensure the best video quality in Filestage
Written by
Peter Steidel
Updated over a week ago
Remove cookie banner from website reviews
Learn how to remove cookies consent warning on your website for review
Written by
Peter Steidel
Updated over a week ago
Use the these tips if you want to upload a very large video file
Written by
Peter Steidel
Updated over a week ago
Prevent Filestage emails from going to spam
Learn how you or your clients won't miss Filestage notifications via email.
Written by
Peter Steidel
Updated today
Recover deleted files
Written by
Peter Steidel
Updated today
Whitelist domains to ensure full functionality
See a list of domains/URLs that needs to be whitelisted for Filestage to work properly.
Written by
Peter Steidel
Updated today
Support
Reach out to our customer support if you have any questions
How you can get in touch with us for questions, concerns, or feedback.
Written by
Peter Steidel
Updated today
Setting up your website for live-review
Learn how to set up your website to make sure it can be reviewed in Filestage
Written by
Peter Steidel
Updated yesterday
Install our browser extension to fully review live websites
Learn how to leave comments on live websites and interactive content in Filestage
Written by
Peter Steidel
Updated yesterday
Generate an HAR file for troubleshooting purposes
Learn how to create a HAR file to help our developers troubleshoot
Written by
Peter Steidel
Updated yesterday