Support and Troubleshooting

common issues, contact and more.

15 articles in this collection
Written by Peter Steidel and Delaney Thompson

Common issues and solutions

Learn which browsers Filestage supports

To have the best experience with Filestage, we recommend using the latest versions of the most common browsers.

Written by Peter Steidel
Updated over a week ago

How to fix the text highlighting issue with Google Chrome

Step-by-step instructions on how to fix the text highlighting issue in Filestage associated with the latest version of Google Chrome.

Written by Delaney Thompson
Updated over a week ago

Make sure that the fonts of your Office files are displayed correctly

Learn how Filestage accurately displays the typefaces of your uploaded documents

Written by Peter Steidel
Updated over a week ago

Ensure color accuracy for your uploaded images

Export your images in the sRGB color profile so that they are always displayed correctly

Written by Peter Steidel
Updated over a week ago

Ensure color accuracy for your uploaded PDF documents

Written by Peter Steidel
Updated over a week ago

Guarantee the best results for your uploaded videos

Export your videos in the Rec. 907 color space and use the progressive scan to ensure the best video quality in Filestage

Written by Peter Steidel
Updated over a week ago

Remove cookie banner from website reviews

Learn how to remove cookies consent warning on your website for review

Written by Peter Steidel
Updated over a week ago

Use the these tips if you want to upload a very large video file

Written by Peter Steidel
Updated over a week ago

Prevent Filestage emails from going to spam

Learn how you or your clients won't miss Filestage notifications via email.

Written by Peter Steidel
Updated today

Recover deleted files

Written by Peter Steidel
Updated today

Whitelist domains to ensure full functionality

See a list of domains/URLs that needs to be whitelisted for Filestage to work properly.

Written by Peter Steidel
Updated today

Support

Reach out to our customer support if you have any questions

How you can get in touch with us for questions, concerns, or feedback.

Written by Peter Steidel
Updated today

Setting up your website for live-review

Learn how to set up your website to make sure it can be reviewed in Filestage

Written by Peter Steidel
Updated yesterday

Install our browser extension to fully review live websites

Learn how to leave comments on live websites and interactive content in Filestage

Written by Peter Steidel
Updated yesterday

Generate an HAR file for troubleshooting purposes

Learn how to create a HAR file to help our developers troubleshoot

Written by Peter Steidel
Updated yesterday