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Support and Troubleshooting

Find solutions to common issues and get step-by-step assistance for resolving technical problems.

Reach out to our customer support if you have any questions

Setup, Compatibility and Troubleshooting

Whitelist domains to ensure full functionality

Generate an HAR file for troubleshooting purposes

Install our browser extension to fully review live websites

Setting up your website for live-review

Prevent Filestage emails from going to spam

Recover deleted files

How to fix the text highlighting issue with Google Chrome

Learn which browsers Filestage supports

Set up your single sign-on (SSO) via Microsoft Entra ID, formerly Azure Active Directory

How to use the browser console to report bugs

Set up Single sign-on (SSO) via Okta (OpenID Connect)

Set up Single sign-on (SSO) via Okta (SAML 2.0)

Frequent Questions

Make sure that the fonts of your Office files are displayed correctly

Why do some reviewers need to log-in when leaving feedback on a file?

Use these tips if you want to upload a very large video file

Ensure color accuracy for your uploaded PDF documents

Remove cookie banner from website reviews

How to fix unreadable text in documents

Guarantee the best results for your uploaded videos

How to remove reviewer suggestions on the invite dialogue

Ensure color accuracy for your uploaded images