Filestage

Support and Troubleshooting

Learn how to remove suggested email addresses from the suggestion list when inviting a reviewer or teammate

How to remove reviewer suggestions on the invite dialogue

Step-by-step instructions on how to fix the text highlighting issue in Filestage associated with the latest version of Google Chrome.

How to fix the text highlighting issue with Google Chrome

Why do some reviewers need to log-in when leaving feedback on a file?

Set a custom shortcut to switch between browse and comment mode

Steps on how to fix the hardware acceleration issue that makes various documents unreadable in Filestage

How to fix unreadable text in documents

Learn how Filestage accurately displays the typefaces of your uploaded documents

Make sure that the fonts of your Office files are displayed correctly

Export your images in the sRGB color profile so that they are always displayed correctly

Ensure color accuracy for your uploaded images

Ensure color accuracy for your uploaded PDF documents

Export your videos in the Rec. 709 color space and use the progressive scan to ensure the best video quality in Filestage

Guarantee the best results for your uploaded videos

Learn how to remove cookies consent warning on your website for review

Remove cookie banner from website reviews

Solutions for uploading oversized video files to Filestage

Use these tips if you want to upload a very large video file

Learn how you or your clients won't miss Filestage notifications via email.

Prevent Filestage emails from going to spam

Recover deleted files

See a list of domains/URLs that needs to be whitelisted for Filestage to work properly.

Whitelist domains to ensure full functionality

Common issues and solutions

To have the best experience with Filestage, we recommend using the latest versions of the most common browsers.

Learn which browsers Filestage supports

How you can get in touch with us for questions, concerns, or feedback.

Reach out to our customer support if you have any questions

Learn how to set up your website to make sure it can be reviewed in Filestage

Setting up your website for live-review

Learn how to leave comments on live websites and interactive content in Filestage

Install our browser extension to fully review live websites

Learn how to create a HAR file to help our developers troubleshoot

Generate an HAR file for troubleshooting purposes

Learn in which language reviewers will receive their email notifications

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