When encountering bugs on Filestage, it can be challenging for our developers to pinpoint the issue from a distance due to the potential presence of local factors. To help our team diagnose the bug, we may ask you to generate an HTTP archive (HAR) file. This file displays the redirections during a login transaction and is a helpful tool for identifying authentication problems. In case authentication is not functioning correctly, analyzing a HAR file can help locate the source of the issue. Including the file in your support requests can expedite the troubleshooting process.
How to generate a HAR-File within your browser?
💡 What's next? After creating a HAR-file, see how to contact our customer support to help diagnose an issue. How can I reach out to the customer support?
If you have any questions or comments, feel free to start a chat or email us at firstname.lastname@example.org. We’re always happy to help.