When bugs occur on Filestage, it is sometimes difficult for our developers to remotely identify any process quickly, as there are often many individual local factors involved. Sometimes when you face a bug, we will ask you to assist our developers in diagnosing the issue by producing an HAR file.

An HAR file (HTTP archive) shows the sequence of redirections that occur during a login transaction. It is an excellent tool for troubleshooting authentication problems, as it can detect where things get stuck. An HAR file is a JSON-formatted protocol of the interactions of a Web browser with a Web server. If authentication does not work as expected, you can generate and analyze HAR files to find problems. Including an HAR file in your support requests can speed up the troubleshooting process.

How to generate a HAR-File within your browser ?

Google Chrome

  1. Close all incognito windows in Google Chrome.
  2. Open a new incognito window in Google Chrome.
  3. Go to View > Developer > Developers Tools.
  4. In the Developer Tools pane, choose the Network tab.
  5. Check the Preserve Log checkbox to record all interactions.
  6. Visit the page and complete the steps that trigger the issue.
  7. Choose the Network tab.
  8. Click the down arrow to export the HAR file.
  9. Save the HAR file.

Safari

  1. Ensure that Show Develop menu in menu bar checkbox is checked under Safari > Preferences > Advanced.
  2. Choose File > Open New Private Window.
  3. Visit the web page where the issue occurs.
  4. Choose Develop > Show Web Inspector. The Web Inspector window appears.
  5. Complete the steps on the page that trigger the issue.
  6. Select the Network tab.
  7. Click Export on the upper right side of the pane.
  8. Save the HAR file.

Firefox

  1. Close all private windows in Firefox.
  2. Open a new private window in Firefox.
  3. Go to Tools > Developer > Network or ctrl-shift-E.
  4. Visit the page and complete the steps that trigger the issue.
  5. Choose the Network tab and right-click and then select Save All As Har.
  6. Save the HAR file.

Internet Explorer

  1. Close all InPrivate windows in Internet Explorer.
  2. Open a new InPrivate window in Internet Explorer (ctrl-shift-P.)
  3. Go to Tools > F12 Developer Options > Network.
  4. Ensure Clear entries on navigate is switched off.
  5. Visit the page and complete the steps that trigger the issue.
  6. Choose the Network tab and select Export as HAR (Ctrl+S).
  7. Save the HAR file.

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