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Prevent Filestage emails from going to spam

Learn how you or your clients won't miss Filestage notifications via email.

Updated over a week ago

Article overview:

If you are receiving too many Filestage notifications and they are being marked as spam, you can easily prevent this by whitelisting our emails. Whitelisting informs your email provider that the emails from Filestage are trustworthy and should be delivered to your inbox.

Here are the steps to whitelist Filestage emails in Gmail and Outlook:


  1. Click the drop-down arrow next to the Reply button

  2. Select Add to Contact List

  3. Click More above the email header

  4. Select Filter messages like these

  5. Click Create filter with this search at the bottom of the search window

  6. Check the box that says Never send it to Spam

  7. Look for the email in the Updates tab and drag and drop it into the Primary tab

  8. A message will appear asking if you want to do this for future messages from Filestage; select Yes.


  1. Open an email from Filestage

  2. Right-click on the sender’s name and click Add to Outlook Contacts

  3. Click Save

  4. On the Tools menu, click Options

  5. On the Preferences tab, under E-mail, click Junk E-mail

  6. Click the Safe Senders tab

  7. Select the Also trust e-mail from my Contacts checkbox

For email providers other than Gmail and Outlook, please get in touch with your email provider for instructions on how to whitelist Filestage emails. To ensure you receive all Filestage notifications, please be sure to whitelist

💡 What's next? Once you're done with the above checklist, learn how to see the latest activities in the notification center: notification center

Let us know if you have any questions by reaching out to us on chat or emailing us at We're always happy to help!

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