Due to an issue🐛 with hardware acceleration on various computers, there are times when text may become unreadable when reviewing PDFs or documents. This is frequently affecting laptops with newer intel integrated GPUs running Windows 10. Luckily enough, we have a few ways to fix the issue!
Update your graphics drivers and Windows version
Please check if a newer version of the graphics driver is available and update it. Installing the latest Windows updates may also fix the problem. However, a fix may not yet be available for your particular graphics card. In this case, you can try these workarounds.
Turn off hardware acceleration in Chrome
⚠️Please note: This will restart your browser.
Turn off accelerated 2D canvas rendering
💡 What's next? If these steps did not help resolve the issue, see how to contact our customer support to help diagnose: How can I reach out to the customer support?
If you have any questions or comments, feel free to start a chat or email us at firstname.lastname@example.org. We’re always happy to help.