In general, reviewers do not need to log in when opening a review invitation or leaving feedback. However, if the invitation email address is already registered to a Filestage account, they will be prompted for the account password. This is normal and helps attribute comments and review decisions to the correct person, while preventing someone else from commenting under their name.
If a reviewer is having trouble leaving comments due to the log-in prompt, here are a few options:
Delete their account: If the reviewer no longer wants to use their Filestage account, they can email [email protected] from the email address associated with their account and request to delete it. This will prevent them from being prompted to log in and allow them to leave comments without issue.
Turn off reviewer email notifications: If you turn off reviewer email notifications in the reviewer settings, reviewers will not be prompted to log in to leave feedback. However, this means that they will not receive email notifications about comments on the file.
Use a different email address: Reviewers can use a different email address to leave feedback. This could be as simple as adding "+filestage" to their existing email address before the "@" symbol.
Reset their password: If the reviewer has forgotten their password, they can reset it by clicking on the "Forgot password?" link on the log-in page (https://app.filestage.io/#!/password/forgot). Once their password is reset, they should be able to leave comments without issue.
💡 What's next? Once you done, see how to manage review links for files and versions.
Let us know if you have any questions by reaching out to us on chat or emailing us at [email protected] We're always happy to help!