When encountering bugs on Filestage, it can be challenging for our developers to pinpoint the issue from a distance due to the potential presence of local factors. To help our team diagnose the bug, we may ask you to generate an HTTP archive (HAR) file. This file displays the redirections during a login transaction and is a helpful tool for identifying authentication problems. In case authentication is not functioning correctly, analyzing a HAR file can help locate the source of the issue. Including the file in your support requests can expedite the troubleshooting process.

How to generate a HAR-File within your browser?

Google Chrome

1. Close all incognito windows in Google Chrome.

2. Open a new incognito window in Google Chrome.

3. Go to More Tools > Developers Tools.

4. In the Developer Tools pane, choose the Network tab.

5. Check the Preserve Log checkbox to record all interactions.

6. Visit the page and complete the steps that trigger the issue.

7. Choose the Network tab.

8. Click the down arrow to export the HAR file.

9. Save the HAR file and share it with our team, if required.

Safari

1. Ensure that Show Develop menu in menu bar checkbox is checked under Safari > Preferences > Advanced.

2. Choose File > Open New Private Window.

3. Visit the web page where the issue occurs.

4. Choose Develop > Show Web Inspector. The Web Inspector window appears.

5. Complete the steps on the page that trigger the issue.

6. Select the Network tab.

7. Click Export on the upper right side of the pane.

8. Save the HAR file and share it with our team, if required.

Firefox

1. Close all private windows in Firefox.

2. Open a new private window in Firefox.

3. Go to Tools > Developer > Network or ctrl-shift-E.

4. Visit the page and complete the steps that trigger the issue.

5. Choose the Network tab and right-click and then select Save All As Har.

6. Save the HAR file and share it with our team, if required.

Internet Explorer

1. Close all InPrivate windows in Internet Explorer.

2. Open a new InPrivate window in Internet Explorer (ctrl-shift-P.)

3. Go to Tools > F12 Developer Options > Network.

4. Ensure Clear entries on navigate is switched off.

5. Visit the page and complete the steps that trigger the issue.

6. Choose the Network tab and select Export as HAR (Ctrl+S).

7. Save the HAR file and share it with our team, if required.

Microsoft Edge

1. Close all InPrivate windows in Edge

2. Open a new tab or window and navigate to the website where the issue is occurring

3. Click on the three dots on the upper right side of your browser and go to More tools > Developer tools

4. Click on the tab Network and then enable recording Record network log on the upper left corner

5. Make sure that the box Preserve log is checked

6. Click on Clear network log to delete any prior logs

7. Now reproduce the issue on the open browser tab/window while the Developer Tools panel remains open

   Note: Do not close the Developer Tools panel as this will end the recording of your session.

8. When finished, right-click anywhere in the log list and select Save all as HAR with content.

9. Save the HAR file and share it with our team, if required

💡 What's next? After creating a HAR-file, see how to contact our customer support to help diagnose an issue. How can I reach out to the customer support?

If you have any questions or comments, feel free to start a chat or email us at support@filestage.io. We’re always happy to help.