---
title: "How to fix unreadable text in documents"
description: "Steps on how to fix the hardware acceleration issue that makes various documents unreadable in Filestage"
url: https://help.filestage.io/en/articles/6960433-how-to-fix-unreadable-text-in-documents
collection: "Frequent Questions"
updated: 2026-05-22
language: en
alternates: [de, fr, es]
---

# How to fix unreadable text in documents

Steps on how to fix the hardware acceleration issue that makes various documents unreadable in Filestage

### Article overview:

1.  [Update your graphics drivers and Windows version](#h_05085acd8e)
    
2.  [Turn off hardware acceleration in Chrome](#h_ac1ee9d0a7)
    
3.  [Turn off accelerated 2D canvas rendering](#h_e87782da9a)
    

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_Due to an issue🐛 with_ **_hardware acceleration_** _on various computers, there are times when text may become unreadable when reviewing PDFs or documents. This is frequently affecting laptops with newer intel integrated GPUs running Windows 10._ **_Luckily enough, we have a few ways to fix the issue!_**

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# Update your graphics drivers and Windows version

Please check if a newer version of the graphics driver is available and update it. Installing the latest Windows updates may also fix the problem. However, a fix may not yet be available for your particular graphics card. In this case, you can try these workarounds.

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# Turn off hardware acceleration in Chrome

1.  Open your Google Chrome settings
    
    -   Click the **three dots** on the top right-hand corner of your Chrome browser, then click **Settings.**
        
    -   Alternatively, you can type into your search bar **chrome://settings/**
        
    
    ![](https://staticfiles.gleap.io/helpcenter/668fad7b14cdc36cb3fd211c/20240814123525_9861.png)
    
    * * *
    
2.  Go to your system settings
    
    -   On the sidebar, you will see different options. Click on **System.**
        
    
    ![](https://staticfiles.gleap.io/helpcenter/668fad7b14cdc36cb3fd211c/20240814123525_5214.png)
    
    * * *
    
3.  Toggle **OFF** hardware acceleration:
    
    -   Make sure that the **Use hardware acceleration when available** is toggled off. If it is grey and to the left, it is off. If it is blue, it is toggled on.
        
    
    ![](https://staticfiles.gleap.io/helpcenter/668fad7b14cdc36cb3fd211c/20240814123525_7703.png)

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⚠️**Please note:** _This will restart your browser._

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# Turn off accelerated 2D canvas rendering

1.  Enter **chrome://flags** in the address bar
    
    ![](https://staticfiles.gleap.io/helpcenter/668fad7b14cdc36cb3fd211c/20240814123525_2663.png)
    
    * * *
    
2.  In the search bar, type **Accelerated 2D rendering**
    
    ![](https://staticfiles.gleap.io/helpcenter/668fad7b14cdc36cb3fd211c/20240814123525_9985.png)
    
    * * *
    
3.  Change the setting from **Enabled** to **Disabled**
    
    -   **Restart Chrome** for changes to take effect.
        

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💡 **What's next?** If these steps did not help resolve the issue, see how to contact our customer support to help diagnose: [How can I reach out to the customer support?](https://help.filestage.io/en/articles/1459640-reach-out-to-our-customer-support-if-you-have-any-questions.md)

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_If you have any questions or comments, feel free to start a chat or email us at_ [_support@filestage.io._](mailto:support@filestage.io) _We’re always happy to help._