Transparent customer communication includes comprehensible disclosure of our contracts and policies. To help you evaluate, purchase, and smoothly implement our software, you will find an overview of all relevant legal documents below.

Terms & Conditions (T&C) / Software License

Terms & Conditions:

Our general terms and conditions apply to all products and services sold. The license includes the use of our web application Filestage ( with the specifications described in your license package ( to our general terms and conditions ( ).

For an enterprise custom license package, please get in touch with us any time.

Enhanced Support and Service Level Agreement (SLA)

Enhanced Service Level Agreement.

We know that excellent service and support is a crucial part of successful software implementations.

Therefore, all our enterprise licenses include an enhanced service level agreement. Our service level agreement extends beyond the standard service terms to fulfil high-performing international organizations' needs.

Data Privacy Policy

In our data privacy policy, we explain how we collect, process and disclose personal data in a GDPR-compliant way.

Learn more about how Filestage complies with GDPR here.

Cookie Policy

In our cookie policy, you can read about

  • how we use cookies,

  • the types of cookies we use,

  • for how long they work and for what purposes they are used,

  • how to change your cookie settings and opt-out

Data Processing Agreement (DPA)

In our data processing agreement, we disclose how Filestage securely processes customer data. A data processing agreement (DPA) is necessary when you commission an external company such as Filestage to process personal data.

We are happy to provide you with our data privacy agreement in accordance with Art. 28 GDPR anytime.

Sensitive Information / Non Disclosure Agreement (NDA)

As a German company, we believe in forming long and trustworthy business relations, and so we keep sensitive information shared with us safe and private. For details, please have a look at our T&C as well as the data privacy policy.

In case your organization needs to close a specific NDA, we are happy to take care of that as part of our enterprise license package.

Need Help?

We are well aware that every organization is different. At the same time, we are confident that we can help you navigate through your organization's internal approval process.

Let us know if you have any questions by contacting us on chat or emailing us at! We're always happy to help!

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