---
title: "Generate an HAR file for troubleshooting purposes"
description: "Learn how to create a HAR file to help our developers troubleshoot"
url: https://help.filestage.io/en/articles/3806956-generate-an-har-file-for-troubleshooting-purposes
collection: "Setup, Compatibility and Troubleshooting"
updated: 2026-06-26
language: en
alternates: [de, fr, es]
---

# Generate an HAR file for troubleshooting purposes

Learn how to create a HAR file to help our developers troubleshoot

_When encountering bugs on Filestage, it can be challenging for our developers to pinpoint the issue from a distance due to the potential presence of local factors. To help our team diagnose the bug, we may ask you to_ **_generate an HTTP archive (HAR) file._** _This file displays the redirections during a login transaction and is a helpful tool for identifying authentication problems. In case authentication is not functioning correctly, analyzing a HAR file can help locate the source of the issue. Including the file in your support requests can expedite the troubleshooting process._

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# How to generate a HAR-File within your browser?

## Google Chrome

1.  Close all incognito windows in Google Chrome.
    
2.  Open a new incognito window in Google Chrome.
    
3.  Go to **_More Tools > Developers Tools_**.
    
4.  In the Developer Tools pane, choose the **_Network_** tab.
    
5.  Check the **_Preserve Log checkbox_** to record all interactions.
    
6.  Visit the page and complete the steps that trigger the issue.
    
7.  Choose the **_Network_** tab.
    
8.  Click the **_down arrow_** to export the HAR file.
    
9.  Save the **HAR file** and share it with our team, if required.
    

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## Safari

1.  Ensure that Show Develop menu in menu bar checkbox is checked under **_Safari > Preferences > Advanced_.**
    
2.  Choose **_File > Open New Private Window_**_._
    
3.  Visit the web page where the issue occurs.
    
4.  Choose **_Develop > Show Web Inspector_**_._ The Web Inspector window appears.
    
5.  Complete the steps on the page that trigger the issue.
    
6.  Select the **_Network_** tab.
    
7.  Click **_Export_** on the upper right side of the pane.
    
8.  Save the **_HAR file_** and share it with our team, if required.
    

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## Firefox

1.  Close all private windows in Firefox.
    
2.  Open a new private window in Firefox.
    
3.  Go to **_Tools > Developer > Network_** or ctrl-shift-E.
    
4.  Visit the page and complete the steps that trigger the issue.
    
5.  Choose the **_Network_** tab and right-click and then select **_Save All As Har._**
    
6.  Save the **_HAR file_** and share it with our team, if required.
    

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## Internet Explorer

1.  Close all InPrivate windows in Internet Explorer.
    
2.  Open a new InPrivate window in Internet Explorer (ctrl-shift-P.)
    
3.  Go to **_Tools > F12 Developer Options > Network_**_._
    
4.  Ensure **_Clear entries on navigate_** is switched off.
    
5.  Visit the page and complete the steps that trigger the issue.
    
6.  Choose the **_Network_** tab and select **_Export as HAR_** (Ctrl+S).
    
7.  Save the **_HAR file_** and share it with our team, if required.
    

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## Microsoft Edge

1.  Close all InPrivate windows in Edge
    
2.  Open a new tab or window and navigate to the website where the issue is occurring
    
3.  Click on the **three dots** on the upper right side of your browser and go to **_More tools > Developer tools_**
    
4.  Click on the tab Network and then enable recording **_Record network log_** on the upper left corner
    
5.  Make sure that the box **_Preserve log_** is checked
    
6.  Click on **_Clear network log_** to delete any prior logs
    
7.  Now reproduce the issue on the open browser tab/window while the Developer Tools panel remains open
    
    **_Note: Do not close the Developer Tools panel as this will end the recording of your session._**
    
8.  When finished, right-click anywhere in the log list and select **_Save all as HAR with content._**
    
9.  Save the **_HAR file_** and share it with our team, if required
    

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💡 **What's next?** After creating a HAR-file, see how to contact our customer support to help diagnose an issue. [How can I reach out to the customer support?](https://help.filestage.io/en/articles/1459640-reach-out-to-our-customer-support-if-you-have-any-questions.md)

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_If you have any questions or comments, feel free to start a chat or email us at_ [_support@filestage.io._](mailto:support@filestage.io) _We’re always happy to help._